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Frequently Asked Questions

  • What can you Transport?
    We can offer a bespoke solution for all you Shipping requirements whether it’s a jiffy bay to a Container. Contact salesuk152@inxpress.com with your enquiry now.
  • How much does it cost?
    This depends whether you require same day delivery, next day delivery, parcel, pallet contact us today for your bespoke quote.
  • My goods are Fragile/Glass/Liquid what should I do?
    Make sure your packaging is sufficient and contact the office to enquire whether Insurance can be added to you shipment as some carriers will not cover or move these goods.
  • Where are my parcels?
    Using either of our state of the art shipping portals you can quickly track your parcels.
  • Can you provide an ETA?
    Some of our partners will provide a delivery window via text or email.
  • Why is there no signature for the delivery?
    Since COVID19 in 2020 all carriers moved to photographs and PGS for confirmed delivery status.
  • Do you offer a Credit Facility?
    Yes, we can offer a credit facility to regular shippers subject to status.
  • Why do I need a commercial Invoice?
    Appointed customs officer can calculate any applicable duties, taxes, and custom fees. Dependent on the HS Code and the incoterm provided Also illustrates what the goods are and the value of them.
  • Do I need a commercial invoice for Northen Ireland?
    Yes, despite the soft border, commercial invoices are required for NI shipments. However, we have carrier partners that can complete oral declarations to residential addresses only. In this case commercial invoice is not required.
  • Why does recipient need a Eori number?
    So, duties and taxes can be charged to the recipient via their Eori number.
  • What do I do if my driver hasn’t arrived?
    Give us a call on 0330 118 0236 at your earliest opportunity
  • How do carriers measure their parcels?
    Automatic scans from volumizer at every depot
  • What is volumisation?
    This is the method Carriers use to calculate the volumetric weight of large parcels basically the amount of space they will take up in the vehicle. LxWxH/4000 = volumetric weight, Carriers will charge based on the heaviest weight whether that is dead weight or volumetric weight.
  • What is Out Of Gauge (OOG)?
    This is where One side of the parcels goes over the Carriers Allowance also called a Long Length.
  • Can I print multiple labels at once?
    Yes, with Batch shipping available on both portal for Integrated orders that can be booked in batches, saving you time. Also offers batch print which allows you to print multiple labels at once.
  • Who do you integrate with?
    Magento, Shopify, Ebay, Amazon, Woo Commerce, Etsy, Ecwid, Wix, Squarespace, Prestashop, TikTock Shop to name a few email salesuk152@inxpress.com for a complete list.
  • Why are my orders now not pulling through like normal?
    If you have changed your password on the site usually integrated with this will stop orders from pulling through. Please give us a call so we can show you how to delete cached images and cookies.
  • Invoice incorrect what do I do?
    Please email your query to salesuk152@inxpress.com with tracking numbers and our team will look into it ASAP.
  • Have you got international options?
    Yes, we can ship anywhere in the world using a variety of our international couriers which you have access to from Webship+.
  • Carrier Abbreviations:
    POD – Proof Of Delivery ETA – Estimated Time Of Arrival SV – Small Van SWB – Short Wheel Base LWB – Long Wheel Base XLWB – Extra Long Wheel Base FTL – Full Trailer Load SD – Same Day OOG – Out Of Guage MH – Manual Handling EORI - Economic Operators Registration and Identification XI No. – Is an Irish EORI Number CI – Commercial Invoice HS Code – Harmonisation Code